Terms and Conditions

Please read these terms carefully, because they contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

These terms apply to your use of and visit to www.shop.dragonolong.de (also referred to as “this website”). You acknowledge that you are fully aware of the contents of these terms and, on browsing, viewing or in any other ways using any content of this website; you agree to be bound by and accept these terms and conditions.



Please review my Privacy Policy, which sets out my policy on the use and protection of the personal information provided by you to www.shop.dragonolong.de.



  1. When you contact me via www.shop.dragonolong.de or emails, you are communicating with me electronically and consent to receive these communications. I will communicate with you by email or by posting notices on this website.
  2. The nature of electronic communications means that your communications may be susceptible to data corruption, interception and delays. Neither this website nor its affiliates warrant continuous, uninterrupted or secure access to my services, and operation of this website may be interfered with by numerous factors outside of my control.
  3. I do not warrant that this website, its servers, or emails sent from this website are free of harmful components. You agree to have sole responsibility for adequate protection of your data and/or equipment used in connection with this website.
  4. Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, or otherwise injurious to third parties or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”



  1. All content included on this website, such as text, graphics, logos, button icons, images, audio or video clips and digital downloads, is the property of www.shop.dragonolong.de or its content suppliers and protected by German and international copyright laws.
  2. www.shop.dragonolong.de grants you a limited license to access and make personal use of this website. This license does not include any resale or commercial use of this website or its contents. You are not permitted to download, post, record, duplicate, redistribute, commercially exploit, reproduce or republish any part or aspect of this website or any information found at this website, in any form, by any mean.
  3. www.shop.dragonolong.de and its affiliates respect intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact me.



  1. If you use this website, you are responsible for maintaining the confidentiality of your account and password, for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.
  2. You should not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Www.shop.dragonolong.de reserves the right to remove or edit such content.



  1. Placing an Order
    1. By placing an order via this website, you make an offer to purchase the products ordered on these terms and conditions. I may or may not accept your offer at my absolute discretion.
    2. Upon receipt of your order, I will verify the availability of the products and your payment details. I am not obliged to ship the products until I have received the money and will send an order confirmation to you by email as soon as the transaction is completed.
  2. Price and Payment
    1. Pricing of products shall be the price on this website at the time when you places an order with me. All prices are shown in Euro (€) exclusive shipping costs. The prices of the products paid by you are for the products and the services described herein and do not include technical data, copyright, trademarks, or other intellectual property rights or proprietary rights of any kind subsisting in the products or their packaging.
    2. Upon placing an order with me, you shall provide to me the billing information as requested by the website. I will take all reasonable precautions to keep the details of Customer’s order and payment secure but I cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
  3. Shipping
    1. Products will be delivered by the German delivery service Deutsche Post DHL to the shipping address provided by you. Any risk of loss or damage of the order passes to you on the date, when the order is dispatched. I will not be responsible for any tariffs, customs restrictions, customs clearance, or other regulations that apply in countries outside of Germany
    2. Any dates quoted by me for the delivery of products are estimates only and shall not form part of the contract. I aim to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. I shall be under no liability for any delay or failure to deliver the products within the estimated delivery time.
    3. If an order shipment is undeliverable, the products ordered by you will be returned to me at your expense and the products become available for sale again. The returned products can be sold to other customers and I shall have no obligation to reserve or re-deliver the returned products to you.
  4. Returns and Refunds
    1. I do not accept casual returns of:
      • Any product that was sold as part of a bundle, unless the bundle is returned complete.
      • Digital Commissions / Digital downloads
    2. Products shall be returned to me when:
      • The products in question are defective;
      • You have send a Request for Return email (order ID as reference) to me;
      • The products sought to be returned by you were ordered via this website, within 3 months prior to the date you submitted the Request for Return;
      • I have notified you by email that you may return the products to me;
      • The products are returned in a clean and original packaged condition; and
      • You return the products on your own expense which will include any custom duties or taxes.
    3. Upon satisfactory return of the products to me, replacement products will be shipped to you if I can confirm that the products returned by you are defective after suitable inspections by me. If replacement products are not available, a refund of the product price will be made to you.
    4. Please note that I am required to test the received product. If I can not verify the damage according to your description, the return will not be processed.



  1. I reserve the right to make changes to my website and website policies, to update, revise or change these terms and conditions, the price of the products and any other information listed on this website at any time. Any such changes will take effect when posted on the website and it is your responsibility to read/confirm the terms and conditions and the price of the products on each occasion when you use this website.
  2. If any terms of the website policies are incorrect or not possible to implement, the rest of the policies will keep their validity nonetheless.



These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and me relating to the sale and purchase of the products ordered by you.